How can we help you today?

Answers for every part of Undiscovered One — listening, creating, your account, connected apps and limited releases.

Browse all topics Contact Support Service status

Choose a service

Each service has its own support hub, guides and contact route.

Music

Playback, radio, library, playlists, Music Plus and everything you listen to.

· Playback not working
· Music Plus billing
· Downloads and offline listening

Go to Music help

Creators

Artist profiles, uploads, releases, analytics, payouts and rights.

· Release stuck in review
· Uploading a new single
· Payout schedule

Go to Creators help

Accounts

Your Undiscovered One account: sign-in, security, billing and privacy.

· Can't sign in
· Reset your password
· Two-step verification

Go to Accounts help

Connections

Linked apps, devices and services connected to your Undiscovered One account.

· Connect a device
· Revoke app access
· Connection keeps dropping

Go to Connections help

Limited Releases

Drops, editions, claiming, ownership and delivery of limited releases.

· How drops work
· I missed a drop
· Where is my edition?

Go to Limited Releases help

Common topics

Account and login

Billing and subscriptions

Plans, invoices and refunds.

Uploading and managing releases

Get your music live and keep it accurate.

Listening and playback

Streaming, offline play and audio quality.

Purchases and owned music

Buying, restoring and downloading.

Artist profiles

Claiming, editing and verifying profiles.

Rights, takedowns and disputes.

Privacy and safety

Data controls, blocking and reporting.

Support updates

Newsroom

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