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4 min read · Updated 2026-08-13
Recover access when your password, email or verification step isn't working.
Work through these in order — each step rules out a different cause.
- Confirm you're using the email address the account was created with.
- Request a password reset and check spam or promotions folders.
- If you normally use a connected login (Google, Apple), use that button rather than a password.
- Disable password autofill once and type the password manually.
Never share codes
We will never ask you for a verification code, password or recovery key — by email, chat or phone.
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Review your active sessions and connected apps in Account security.