Playback stalls after 30 seconds on my phone

Conversation

• You

  2026-08-14T09:12:00Z

  Every track stops around the 30 second mark on my phone. Works fine on desktop. I've reinstalled the app already.

  • playback-error.png · 412 KB

• Rae — Music Support

  2026-08-15T10:30:00Z

  Thanks for the screenshot. This looks related to a caching issue we're tracking. Could you try clearing the playback cache in Settings → Storage and let us know if it changes anything?

• Rae — Music Support

  2026-08-16T14:02:00Z

  Just following up — could you also confirm your app version and whether it happens on both Wi-Fi and mobile data?